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Customer Onboarding

Unlock Success with 7 Customer Onboarding Tips

Change is hard, and the fundamental challenge of customer onboarding is that people have to change the way they do things. Successful onboarding is about recognising users needs and fears while helping them get value from the product with good product design, documentation and customer support.

By Leo Moore

• a year ago

public

SaaS Business Models

Is Once the new SaaS business model?

Once is a paradigm for software that is sold as a once off purchase and hosted by the customer. It is in essence, a lifetime subscription but does it make sense for both customer and provider?

By Leo Moore

• a year ago

public

PayPal

Better SaaS Metrics for PayPal

PayPal is a great payments solution but its metrics are very basic which is a problem for SaaS businesses. There is a better way to get SaaS metrics for PayPal by using Subbie to sync, standardize and show your SaaS metrics.

By Leo Moore

• a year ago

public

SaaS Metrics

17½ Key SaaS Metrics You Should Track

Metrics are indispensable for any SaaS business aiming to thrive and scale. They provide a clear insight into your company’s performance, customer engagement, and overall financial health. In this guide, we delve into 17½ crucial SaaS metrics that every company should meticulously track and analyze.

By Leo Moore

• a year ago

public

Customer Trials

How Long Should Your SaaS Free Trial Be? Finding the Perfect Duration for Maximum Conversions and Customer Satisfaction

For SaaS companies, free trials are a critical phase. It allows potential customers to try your product firsthand, testing its features, functionality, and user-friendliness. Determining the optimal trial duration can significantly impact customer acquisition, conversion rates and business success.

By Leo Moore

• a year ago

public

Customer Churn

Churn Baby, Churn - Boost Your Retention Rate Now: Discover the 10 Reasons for Customer Churn!

In the SaaS world the most feared word is "Churn". It sounds innocuous enough but it represents rejection and defeat. The question is why did your customer churn and how can you stop it?

By Leo Moore

• a year ago

public

Monthly Recurring Revenue

The Quick and Dirty Guide to SaaS Revenue Recognition

When we think about SaaS revenue, when do we consider it as revenue? Is it when we have issued the invoice? But we have not done anything yet. Revenue recognition tells us how to handle the different revenue types.

By Leo Moore

• 2 years ago

public

SaaS Pricing Strategy

SaaS Pricing Strategies to Maximize Revenue

The first rule or SaaS pricing strategy is you should actually have a price. Why? because pricing is information. The only way to know if people will buy your product in the future is if you can successful charge for it today.

By Leo Moore

• 2 years ago